Shipping Information |

Shipping Information

Dispatching orders

Once we receive your payment, we will ship order within 1 – 3 business days. If your item is on pre-order, we will email you and ship once the stock arrives.

Australian Delivery

Australia-wide delivery is available for all products. All parcel orders come with tracking. Tracking details will be sent to you via email and can be tracked at Australia Post.

Australia Post is used to ship all orders. Currently we are offering $10 flat rate postage for Australia.

Delivery Speed

Sending to same state:
Metro – up to 2 business days
Country – up to 5 business days

Sending interstate:
Metro – up to 3-6 business days

For further details see Australia Post for up to date information

International Delivery

We currently ship to New Zealand, US, Canada, UK, Hong Kong and China . All orders are shipped with tracking, tracking details will be sent to you via email and can be tracked at Australia Post.

Shipping to other overseas locations is possible with Economy Air. If you are interested in shipping any products to other overseas locations, please send an email to for a shipping quote.

Country Delivery Speed Cost
United States 5 Business Days From $20
Canada 9 Business Days From $20
United Kingdom 6 Business Days From $25
New Zealand 5 Business Days From $15
China 8 Business Days From $18
Hong Kong 7 Business Days From $18

Customs, Taxes and Duties

Customs, taxes and duties are not covered in the cost of international shipping. Please ensure you familiarise yourself with the regulations of your country before purchasing.

Refunds and Replacements

We handle returns, replacements and processes refunds in accordance with the Australian Consumer Protection legislation. Find more information about your Consumer rights at Australian Competition & Consumer Commission. Please see our Refunds and Replacements policy for further information.

Lost Packages is not liable for the loss of an item once it is lodged with Australia Post. If your parcel hasn’t arrived and you think it should have please send an email to